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A3 Problem Solving (A3PS8)

The A3 approach forces engagement of all people involved in the matter at hand, requiring constant dialogue throughout the problem-solving process. This course walks learners through this “standardized storytelling” model of fostering communication and collaboration to resolve an issue. It details the steps for populating the A3 tool – an 11 x 17 sheet of paper – and subsequent facilitation of conversations.

The course utilizes a case study to enable the application of concepts throughout. After learning each element of the A3 process – from defining the problem and documenting root cause, to assessing the outcome and all stages in between – participants work in small groups to build their own A3 report.

04nov8:00 am5:00 pmA3 Problem Solving (A3PS8) Event Organized By: University of Buffalo, TCIE