Human nature typically influences people to solve problems in a vacuum. The consequential risk is devising ineffective solutions that are temporary bandages.
The A3 approach forces engagement of all people involved in the matter at hand, requiring constant dialogue throughout the problem-solving process. This course walks learners through this “standardized storytelling” model of fostering communication and collaboration to resolve an issue. It details the steps for populating the A3 tool – an 11 x 17 sheet of paper – and subsequent facilitation of conversations.
The course utilizes a case study to enable the application of concepts throughout the day. After learning each element of the A3 process – from defining the problem and documenting root cause, to assessing the outcome and all stages in between – participants work in small groups to build their own A3 report.
It is a 2-day event: July 28 & July 30: 8:00AM – 12:00PM