Starting a Customer Education Program Not-To-Miss Trends

Customer education is an essential component of customer acquisition and retention. Research from the Technology Services Industry Association (TSIA) found that trained customers not only renew at a higher rate, but they are also more likely to:

– Use a product more,
– Use more features and functions,
– Submit fewer customer support tickets.

Getting started can be a challenge, but in this webinar, Debbie Smith, Sr. Director at Visier and Sarah Sedgman, CEO at LearnExperts, will provide step-by-step guidance on how to build a customer ed program and trends that are driving program size and adoption by clients.

You will learn how to:
– Plan and start a new customer education program
– Grow an existing program to meet business pressures
– Incorporate tech trends like AI, videos, avatars, text-to-speech and translation software
– Scale content development to meet different customer needs, personas and modalities
– Hire for a customer ed team.

Who should attend:
– Customer education leaders
– Customer success leaders
– Other business leaders including CEOs and COOs.

Join us!

07mar1:00 pm2:00 pmStarting a Customer Education Program Not-To-Miss Trends1:00 pm - 2:00 pm Virtual Event, Link will be available to registrants

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